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Shipping and Returns

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email and quote your confirmation or receipt number and we will assign a reference number to your request.

2. Mail your returned item to:
     The Newcastle Herald - Online Store Returns
     Reference # 
     PO BOX 510
     Newcastle NSW 2300 
3. Include in your package a signed letter stating the reason for your return and the original receipt.

4. Alternatively, returns can be returned via our reception desk at 28 Honeysuckle Drive, Newcastle NSW 2300 

Return Exceptions

Items cannot be returned if you have changed your mind on a product. Returns will only be accepted if product is damaged.

Shipping Fee

We also do not refund the original shipping and handling that you paid on the order.